Return & Refund Policy

Scope

This policy applies to purchases of our product: WYLt - a little bag charm that displays your currently playing song. It explains when returns, exchanges and refunds are accepted and how to request them.

Return eligibility

• Returns accepted within 7 days of delivery for a full refund (unless otherwise noted).
• To be eligible, the item must be unused, undamaged, in the same condition you received it and in the original packaging including any accessories, manuals and tags.
• Devices that show signs of physical damage, water damage or modification are not eligible unless the damage was reported upon delivery.

Non-returnable items

Personalized or customized charms (e.g., custom engravings or buyer-provided artwork), items marked final sale, and consumables are not returnable except where required by law.

Defective or damaged items

If your charm arrives defective or becomes faulty within 30 days, contact us and we will provide instructions to troubleshoot, replace or issue a refund. Provide photos/videos and a description of the issue to speed up the process.

How to start a return or exchange

1. Contact us at contact@wylt.in with your order number, purchase date and reason for return.
2. We will reply with a return authorization and shipping instructions. Do not return items without authorization.
3. Pack the item securely in original packaging where possible. We recommend using a tracked shipping method, you are responsible for return shipping costs unless the return is due to our error or a defective product.

Refund processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 7–14 business days. Shipping costs are non‑refundable, except when the return is due to our error or a defective product.

Exchanges

If you need an exchange (for example, a different color or a replacement for a defective unit), contact us and we will advise on stock and next steps. Exchanges are subject to availability.

Shipping costs & responsibilities

Customers are responsible for return shipping costs unless the return is for a defective item or our error. We recommend insured and tracked shipment for returns; we are not responsible for items lost in transit back to us.

Exceptions and special cases

If the device was paired or configured specifically to your account or includes activation tied to your Last.fm account, additional steps may be required before return. We will handle these on a case-by-case basis and assist where possible.

Dispute resolution

If you have a dispute about a return or refund, contact us first at contact@wylt.in. These terms do not affect your statutory rights.

Related policies

See also our Privacy Policy and Terms of Service.